How do I process a refund or exchange?
Should you wish to facilitate an exchange or return, simply visit us at duer.ca/exchanges Enter your order number and Postal code you used to place the order with.
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Exchanges and Returns
How to exchange or return items ordered online
What is your refund or exchange policy?
Regular priced items can be returned or exchanged within 30 days from the date the order was shipped, provided the item is unworn with tags attached and accompanied by an invoice or receipt. Last Chance items are eligible for an exchange or
Why can I only select store credit as a refund option?
The reason you are only able to select store credit or exchange is that your item is one of two things: 1) Last Chance Item: Last chance items are items we are no longer getting back and stock so we price them at the best deal possible. As
Can I exchange my online purchase in-store? (vice versa)
Yes, you can provided that the item is unworn with tags attached and within the 30 days exchange window. Please note that we cannot process refunds online for items purchased in-store using cash or debit cards. For online exchange of instore purchase
Do you have a price adjustment policy?
We will gladly adjust the price of any items purchased within 7 days. Please note once a price adjustment is applied your order becomes a final sale. Please reach out to us here.
I received the wrong item in my order. How do I get this corrected?
We're so sorry about that and for the inconvenience this may have caused. We will need your help to correct this: 1. Reach out to [email protected] with your order number and the wrong item that was received 2. Please complete the
What is your return policy for international orders?
Unfortunately all international orders are final sale. We are working on our international distribution so stay tuned!
When will my refund be processed?
Your refund will be processed as soon as your item arrives back at our distribution center. It then may take 2-5 business days to appear on your credit card statement.
When will my exchange be processed?
Your new exchange order will be processed as soon as your item is back in-transit to our distribution center. It then may take 2-5 business days for us to process your new order.
There is stock on the website but not when I try place an exchange. Why?
We unfortunately reserve 1 item on our website to be excluded from the exchange portal as by the time you drop your item off at the carrier we may have sold that item. Your exchange on your new order is only processed when the item is back in
When will my store credit from my return be processed?
Your store credit will be processed as soon as your item arrives back at our distribution center. We do this as we need to do a quick quality assurance check to make sure the pants that are being sent back are in sellable condition.