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Please visit the AfterPay FAQ's site: here

I need help with an order I placed using AfterPay?

Ordering

How do I process a refund or exchange?

What is your refund or exchange policy?

Why can I only select store credit as a refund option?

Can I exchange my online purchase in-store? (vice versa)

Do you have a price adjustment policy?

I received the wrong item in my order. How do I get this corrected?

What is your return policy for international orders?

When will my refund be processed?

When will my exchange be processed?

There is stock on the website but not when I try place an exchange. Why?

When will my store credit from my return be processed?

Exchanges and Returns

How long does it take to process my order?

How do I know if my order was successfully placed?

How do I use my gift card online?

What methods of payment do you accept?

I forgot to enter a coupon code. How do I apply it after I placed my order?

Why do I not qualify for free shipping?

How do I edit or change an order I just made?

Why is my discount code not working?

How do I cancel an order I just placed?

What do I do if an item I want is out of stock?

Why was my order automatically cancelled?

Do you ship internationally?

Can I track my order?

Why is my shipping confirmation only showing partial / incomplete items being fulfilled?

What are your shipping options?

My shipment is showing delivered but I have not received it. What do I do next?

I only received part of my order. Why?

Shipping

How do I take care of my DUERs?

When will a product be back in stock?

What is L2X?

What is N2X?

What is T2X?

What does Last Chance mean?

How do I leave a review on a product I purchased?

Will your products shrink after washing?

Do you match pricing if it's different at a partner retailer?

Product Questions

Do you offer hemming in-store?

Our Stores

My product is damaged. What is your policy?

Quality Issues & Product Warranty

What is the deal for Black Friday Week?

What is the deal for Cyber Monday?

What are some good products on sale?

What’s your holiday return policy?

Price Adjustments

What if an item is out of stock and I want to wait until it is back in-stock to purchase with discount?

I need help with an order I placed using AfterPay?Updated a year ago