Articles about, shipping, timelines and tracking your order
We do ship internationally through our shopduer.com website. However, please note that prices on our website do not include shipping, taxes, or duties. Unfortunately, taxes and duties are directly correlated to your country’s customs office, and
You can track your order by clicking the link found in the shipping confirmation email or visiting the courier's page directly. If your package was partially shipped you may be receiving your order in 2 separate packages as we are fulfilling
If your package was partially shipped you are most likely receiving your order in 2 separate packages as we are fulfilling orders from multiple locations. You will receive a second email confirmation once the item has shipped. We'll be sure to
Our standard shipping is free on orders over $99 (4-10 business days) via UPS. For orders under $99 standard UPS shipping rates will apply. On orders over $99 an upgrade to Express UPS shipping (2-3 business days) can be added for $19
If your package shows as delivered with all your items but you still have not received your items please check with your neighbours, office building, building manager or anyone else that may have received the package for you. In the meantime, it
If your package was partially shipped you are most likely receiving your order in 2 separate packages as we are fulfilling orders from multiple locations. You will receive a second email confirmation once the item has shipped. We'll be sure to
We strive to process all orders within 2-3 business days after order placement. Please be mindful that during peak times, however, this may increase to 5-10 business days.