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DUER CA

<p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">We will gladly match the price that any online wholesale partner is selling our products for, provided the products are identical (style, colour, size, etc.)</span></p>

We will gladly match the price that any online wholesale partner is selling our products for, provided the products are identical (style, colour, size, etc.)

Do you match pricing if it's different at a partner retailer?

Product Questions

How do I process a refund or exchange?

What is your refund or exchange policy?

Why can I only select store credit as a refund option?

Can I exchange my online purchase in-store? (vice versa)

Do you have a price adjustment policy?

I received the wrong item in my order. How do I get this corrected?

What is your return policy for international orders?

When will my refund be processed?

When will my exchange be processed?

There is stock on the website but not when I try place an exchange. Why?

When will my store credit from my return be processed?

Exchanges and Returns

How long does it take to process my order?

How do I know if my order was successfully placed?

How do I use my gift card online?

What methods of payment do you accept?

I forgot to enter a coupon code. How do I apply it after I placed my order?

Why do I not qualify for free shipping?

How do I edit or change an order I just made?

Why is my discount code not working?

How do I cancel an order I just placed?

What do I do if an item I want is out of stock?

Why was my order automatically cancelled?

I need help with an order I placed using AfterPay?

Ordering

Do you ship internationally?

Can I track my order?

Why is my shipping confirmation only showing partial / incomplete items being fulfilled?

What are your shipping options?

My shipment is showing delivered but I have not received it. What do I do next?

I only received part of my order. Why?

Shipping

How do I take care of my DUERs?

When will a product be back in stock?

What is L2X?

What is N2X?

What is T2X?

What does Last Chance mean?

How do I leave a review on a product I purchased?

Will your products shrink after washing?

Do you offer hemming in-store?

Our Stores

My product is damaged. What is your policy?

Quality Issues & Product Warranty

What is the deal for Black Friday Week?

What is the deal for Cyber Monday?

What are some good products on sale?

What’s your holiday return policy?

Price Adjustments

What if an item is out of stock and I want to wait until it is back in-stock to purchase with discount?

Can I put an item on hold to purchase in-store?

How long will it take to process my order?

Are items purchased on Black Friday week/Cyber Monday a final sale?

Can I use a coupon code on top of my discounted order?

Is your Black Friday/Cyber Monday sale also in store?

Black Friday Cyber Monday

How do I join or log into DUER 360 club?

What are the benefits of joining in the DUER 360 club

Where can I find the DUER 360 club terms and conditions

Can I combine emails or merge accounts?

DUER 360 Club

Do you match pricing if it's different at a partner retailer?Updated 2 years ago